Cancellation Policy
Please notify ALNC of any cancellations at least 7 days prior to the start of a program. If informed at least 7 days before, ALNC will issue a credit to a loyalty account* for the paid cost of the program minus a 15% administrative fee OR move your registration to a different program of equal value. Any non-attendance or cancellations within 7 days of the start of a program will result in a charge of the FULL class fee. If ALNC cancels a class for any reason (including COVID-19), you will be given the option of attending a different session at no charge or choosing from one of the following options:
A FULL REFUND to the original payment method
A CREDIT to a loyalty account*, good for future programming at ALNC
A TRANSFER of the paid cost of the program into a donation
If you do not respond with your preference within 14 days of the canceled program, ALNC will issue a credit for the paid cost of the program minus a 15% administrative fee to a loyalty account*.
*The balance in a loyalty account is considered forfeit or abandoned if there are no transactions involving the loyalty account for over 12 months.
